Exchanges & Returns

All regular stock pickups purchased directly from Lollar Pickups may be returned or exchanged for up to 30 days from the time you receive them. Specific conditions for exchanges and returns are detailed below.

Exchanges

We offer a one-time exchange for any stock pickup provided you pay shipping charges and the difference in retail price, if any. Exchanged pickups must meet the following conditions:

  1. The pickups you are exchanging must be in as-new condition (other than having been installed in your guitar)—not altered or damaged in any way—and shipped to us with all original retail packaging. Any signs of alteration, damage or abuse to the pickups—including, but not limited to scratches, steel wool in/on pickup, stripped screws, etc.—may void the exchange policy altogether.
  2. Exchanged pickups must be accompanied by a Return Merchandise Authorization (RMA) form including an associated RMA Number.

There are no exchanges on accessories (pre-wired kits, shims, pickguards, rings, pots, caps, switches, jacks, picks, pedals, etc.), or made-to-order items.


Returns

Pickups returned for a refund, or cancelled while the order is being processed, are subject to a 10% processing fee, to be deducted from your refund. Original shipping costs will not be refunded.

To make an Exchange or Return, please follow these steps:

  1. Contact Lollar Pickups Customer Service to obtain an RMA number. This will need to be referenced on the RMA form as well as clearly printed on the outside of the return package.
  2. Print, fill out and include the downloadable RMA form. Any information not included may increase the processing time of your exchange/return./li>
  3. Package your items securely using all original packaging materials. Be sure to include the RMA form and original sales invoice inside the return. Also, please remember to reference your RMA number clearly on the outside of the package. Any packages received without an RMA may be refused and returned to sender.
  4. Ship your return to:
    Lollar Pickups
    Return RMA#___________
    2312 A Street
    Tacoma, WA 98402

Terms & Conditions for Exchanges and Returns

Lollar Pickups does not offer exchanges or returns for pickups that have been purchased pre-installed as "Original Equipment" on other manufacturer's instruments, or if they were purchased from any other seller (this includes Authorized Lollar Pickups Dealer or private sales/auction sites). If you have purchased your pickups as original equipment in an instrument or from an Authorized Lollar Pickups Dealer, all exchanges and returns are subject to their individual in-house return/exchange policy.

Any items returned to us with incomplete, incorrect, illegible information or without an associated RMA number may be delayed or denied. Please allow approximately 5-10 business days for processing, not including shipping time. Items shipped back to you as part of an exchange will be sent via UPS Ground or USPS Priority and the shipping charges are your responsibility.

Lollar Pickups will not be held liable for any loss or damages incurred while your return is in transit, we suggest the use of reputable carriers that offer insurance

and tracking for your package.

If the pickup(s) you send to us for exchange or return require parts or services before restocking, the following fees will be assessed for each pickup:

Replace Cover
Nickel/Chrome: $30
Gold/Black Chrome (cover or ring top): $40
Aged cover: $45
Strat: $6
P-90 or Jazzmaster: $10 standard finish, $15 matte finish

Relead Pickup
2-conductor pushback wire: $10
Single-conductor braided wire or 4-conductor wire: $20

Repotting Pickup
$10